FREQUENTLY ASKED QUESTIONS
Do you manufacture custom retail fixtures and fittings?
Yes. Custom manufacturing is our core business. We design and build fixtures and fittings to your exact specifications, whether that’s matching an existing store standard or creating a new concept from scratch.
What services does Retail Fixtures Australia provide?
We provide a comprehensive range of services including consultation, installation, and project management to optimise your retail space and enhance customer experience.
What types of retail fixtures do you offer?
Our range includes gondolas, wall bays, display cabinets, racking systems, and custom-designed fixtures tailored to your brand and store layout.
Do you specialise in metal fixtures?
Yes, we specialise in high-quality metal fixtures that are durable, functional, and suitable for high-traffic retail environments.
Can you create custom-designed retail fixtures?
Absolutely. Our designers work closely with you to develop fixtures that reflect your brand identity and meet your specific requirements.
How do you ensure the quality of materials and components?
We work with trusted suppliers and maintain strict quality control throughout production to ensure durability and reliability.
What are your typical lead times for custom-manufactured fixtures?
Smaller custom orders may take 4–6 weeks, while large-scale projects are scheduled in stages depending on complexity.
Do you keep standard products in stock for faster delivery?
Yes, selected stock items are available and can be dispatched within 1–2 business days, subject to availability.
Do you provide installation services nationally?
Yes, our installation teams operate nationwide and manage full fit-outs, rollouts, and upgrades.
How do you handle projects in live retail environments?
We minimise disruption by scheduling work outside trading hours and implementing staged installation programs.
Do you provide consultation and project management?
Yes, we handle everything from planning and design to logistics and installation for a seamless experience.
Do you provide solutions for different types of retail environments?
Yes, we customise solutions for various retail sectors including fashion, supermarkets, pharmacies, and more.
What sustainable materials or practices do you use?
We use recyclable materials and design fixtures for reuse and reconfiguration to reduce waste.
Where do you ship from?
All stock is dispatched from our Melbourne distribution centre.
What are your standard delivery timeframes?
Standard delivery is typically 4–5 business days to metro areas, with express options available.
Can I pick up my order?
Yes, pickup is available from the Melbourne warehouse by appointment.
I need my order urgently. Can you help?
Yes, we can arrange urgent deliveries through express freight options to meet tight deadlines.
Can I use my own freight carrier?
Yes, you can arrange your own carrier by selecting the pickup option and providing your transport details.
Can I track my order?
Yes, tracking details are provided once your order has been dispatched.
What is your returns policy for stock items?
Stock items can be returned within 30 days (conditions apply). Custom items are not returnable unless required by law.
Do your products come with a warranty?
Yes, all products are covered under Australian Consumer Law and include a manufacturer’s warranty.
How can I get a quote for my project?
Contact our sales team via phone, email, or enquiry form with your project details for an accurate quote.