Privacy Policy

Effective Date: 01/04/2026

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website, you consent to the practices described in this policy.

Information We Collect

We may collect personal information including:

Name and job title.
Contact details such as email address and phone number.
Business and demographic information such as postcode, preferences, and interests.
Information provided in forms, surveys, or feedback submissions.
Website usage data collected through cookies and analytics tools.

We only collect personal information necessary for our business activities.

How We Use Your Information

We use personal information to:

Provide products, services, and customer support.
Maintain internal records and improve our services.
Send marketing communications (where you have consented or as permitted by law).
Conduct market research and customise your website experience.
Meet legal and regulatory requirements.

We will not use your information for any other purpose without your consent, unless required or permitted by law.

Direct Marketing

You may receive promotional material about our products or services, or those of carefully selected third parties. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Disclosure of Personal Information

We do not sell or trade your personal information. We may disclose it to:

Service providers assisting with business operations (e.g., IT, logistics, payment processing).
Regulatory bodies, government agencies, or law enforcement, where required by law.
Third parties where you have provided consent.

If personal information is disclosed overseas, we will take reasonable steps to ensure compliance with the APPs.

Security of Your Information

We take all reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure.
Information may be stored electronically in secure systems or in hard copy.
Safeguards include firewalls, 2048 Bit v3 SSL encryption, password protection, anti-virus software, and email filtering.
We do not store credit card details. All payment information is securely transmitted to our banking partner for processing.

Cookies & Analytics

Our website uses cookies and analytics tools to collect information about how the site is used. This helps us improve performance and tailor the experience.
Cookies may track pages visited, time on site, and preferences.
You may disable cookies in your browser, though this may affect functionality.
We may also use third-party services such as Google Analytics, which have their own privacy policies.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies.

Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. Requests can be made using the contact details below, and we will respond within a reasonable time in accordance with the APPs.

Complaints

If you believe we have breached the APPs, please contact us. We will investigate and respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us at:

Retail Fixtures Australia
Email: [email protected]
Phone: 1300 208 502
Address: 48 - 58 Cyber Loop, DANDENONG SOUTH, VIC, 3175, AU