CASE STUDY

All Case Studies

Client Overview

Coffee Hit operates a hospitality kiosk at Westfield Fountain Gate in Victoria. The business wanted to refresh the existing kiosk with a more premium, brand-forward presentation while improving customer touchpoints, operational functionality and visibility from the mall line.

Located within a busy shopping centre, the kiosk needed to create a stronger brand presence, improve the customer experience and support efficient day-to-day operations. The project involved more than updating the finishes; it required the coordinated design, manufacture and installation of custom kiosk elements, lighting, signage, furniture and operational infrastructure

Together, Associated Projects and Retail Fixtures Australia delivered an end-to-end custom kiosk solution, managing the project from detailed design and documentation through to manufacturing, installation and retail-ready handover.

Refreshing a Kiosk Within in Live Retail Centre

Refurbishing an operational café kiosk within a busy shopping centre presented several logistical, design and installation challenges.

Key project requirements included:

  • A complete finishes uplift suited to a high-traffic hospitality environment.
  • Custom joinery and display components supporting daily kiosk operations.
  • Integrated LED lighting and coordinated electrical provisions.
  • Refreshed seating, reupholstery and loose furniture.
  • Illuminated signage and a structurally considered pylon solution.
  • Careful site protection, access planning and trade sequencing in a live centre.
  • A coordinated pathway to immediate trade following handover.

With surrounding retailers continuing to trade, early documentation and close coordination were critical to reducing disruption and ensuring each custom component could be installed efficiently.

Coffee Hit Kiosk
Custom Kiosk Solutions

Custom Kiosk Solutions & Upgrade

Retail Fixtures Australia led the specialist kiosk solution that brought the refreshed customer experience to life.

Custom solutions delivered included:

  • New tiling and prepared substrates, including a green mosaic brand feature.
  • Refreshed timber cladding, painted and powder-coated trims, and black aluminium kicker detailing.
  • Purpose-built joinery and display elements tailored to Coffee Hit’s operational needs.
  • Integrated LED strip lighting to sharpen the counter and front-of-house presentation.
  • Reupholstery allowances and a new loose furniture package.
  • New illuminated Coffee Hit signage and pylon elements.

Working alongside Associated Projects ensured the fixture, finish, lighting and signage requirements were coordinated with documentation, building services and site delivery from the outset. This reduced ambiguity, limited rework and created a more efficient path to completion.

Integrated Delivery From Design to Handover

Associated Projects provided the licensed commercial construction and fit-out capability required to deliver the upgrade within a live shopping centre. The team managed detailed documentation, demolition and make-good works, site protection, centre access, trades, progressive waste removal and installation sequencing.

By combining Associated Projects’ design and construction expertise with Retail Fixtures Australia’s custom retail fixture capabilities, Coffee Hit benefited from a single, coordinated delivery model.

This integrated approach enabled:

  1. Clearer resolution of kiosk details before site works commenced.
  2. Improved coordination between electrical services, fixtures, lighting and signage.
  3. More efficient trade sequencing within strict centre access conditions.
  4. Consistent quality across customer-facing finishes and construction interfaces.
  5. Greater certainty through installation, handover and return to trade.
Integrated Kiosk Delivery

The Outcome

Coffee Hit received a refreshed, brand-forward kiosk that improves presentation, customer experience and visibility. Premium finishes, purpose-built joinery, integrated LED lighting, renewed seating and illuminated signage now work together as one cohesive retail environment.

The completed upgrade demonstrates how RFA’s custom kiosk expertise and Associated Projects’ construction capability can simplify a complex refurbishment and deliver a polished, practical and retail-ready result

End-to-End Kiosk Delivery
End-to-End Kiosk Delivery

Custom fixture expertise, detailed documentation and commercial fit-out delivery coordinated through one project team.

Custom Retail Infrastructure
Custom Retail Infrastructure

Joinery, finishes, lighting, furniture and illuminated signage tailored to Coffee Hit’s brand and operational requirements.

Stronger Customer Experience
Stronger Customer Experience

A cohesive, premium kiosk environment designed to lift presentation, comfort and mall-line visibility.

Retail-Ready Handover
Retail-Ready Handover

Disciplined live-centre delivery completed with the kiosk prepared for an efficient return to trade.